Internships
Social Solutions is looking to hire several Interns to learn our business and to contribute in several departments across our Company.
If you are currently in College in the Baltimore area please send an email to resumes@socialsolutions.com and ask about our Internship program.
We have Part-time, Temporary needs in Sales & Marketing, Accounting & Finance, and in the I.T. Department.
Please send your resume or a cover letter to resumes@socialsolutions.com
Please feel free to pass along the information to your College friends or neighbors & family.
Company Overview
Social Solutions is the leading provider of performance management software for human services, connecting efforts to outcomes, people to social services, and service providers and communities to funders. The company’s Efforts to Outcomes (ETO™) software goes beyond case management and electronic medical records, enabling public, private, and nonprofit organizations, such as Harlem Children’s Zone, Catholic Charities, YWCA, United Way, Goodwill, Annie E. Casey Foundation, the Social Service Administration, the US Department of Health and Human Services, the US Department of Housing and Urban Development, Boulder County, and cities such as Boston and Hartford to collaborate, save time and improve service quality and effectiveness. Thousands of service providers, collaboratives, funders, evaluators, and government organizations use our software as they work with over 4 million consumers each day. Their successes have made Social Solutions the leading provider of youth, family, workforce, education, housing, HMIS, HPRP, domestic violence, health, and collaborative, community based software. Social Solutions is a Microsoft Gold Certified Partner, with an enterprise-wide platform for coordinating service delivery, and full support for the Results Based Accountability framework.
http://www.SocialSolutions.com
Resumes@SocialSolutions.com
CFO Chief Financial Officer
Social Solutions is the leading provider of performance management software for human services, connecting efforts to outcomes, people to social services, and service providers and communities to funders. The company’s Efforts to Outcomes (ETO™) software goes beyond case management, enabling public, private, and nonprofit organizations, such as Harlem Children’s Zone, Catholic Charities, United Way, Annie E. Casey Foundation, HUD, and cities such as Boston and Hartford to collaborate, save time, and improve quality and effectiveness.
Social Solutions is searching for a Chief Financial Officer (CFO) for the Baltimore, MD Headquarters location.
Responsibilities of this position will include:
-Serve as business partner to the CEO and COO, assist in creating and monitoring business strategy, and create the team and metrics to manage execution against strategy.
-Create a vision for financial operations and managing the progress of the team against key benchmarks.
-Develop usable financial models for local and consolidated operations.
-Lead revenue, expense, and headcount forecasting.
The right leader will maximize return on financial assets, minimize corporate risk and prepare for continued growth by establishing financial policies, procedures, controls and reporting systems.
Day to Duties will include, but not be limited to:
-Guides financial decisions by establishing, monitoring and enforcing policies and procedures.
-Protects assets by establishing, monitoring and enforcing internal controls.
-Monitors and confirms financial condition by conducting audits; providing information to external auditors.
-Prepares budgets by establishing schedules; collecting, analyzing, and consolidating financial data; recommending plans.
-Achieves budget objectives by scheduling expenditures; analyzing variances; initiating corrective actions.
-Provides status of financial condition by collecting, interpreting and reporting financial data.
-Prepares special reports by collecting, analyzing and summarizing information and trends.
-Communicates effectively with lenders and equity providers in obtaining financing and in reporting on conformity to covenants
-Complies with federal, state, and local legal requirements by studying existing and new legislation; anticipating future legislation; enforcing adherence to requirements; filing financial reports; advising management on needed actions.
-Protects operations by keeping financial information and plans confidential.
-Contributes to team effort by accomplishing related results as needed.
Qualified candidates will possess the following Skills/Qualifications:
-Candidates must be comfortable in a start-up environment; Excel Modeling, Managing Processes, Developing Standards, Audit, Accounting, Corporate Finance, Tracking Budget Expenses, Analyzing Information, Developing Budgets, Performance Management, etc.
-Venture Financing & Software Company; Billing and A/R experience a strong plus. CPA Preferred.
-NetSuite experienced preferred.
If interested, please send a copy of your resume to resumes@socialsolutions.com or apply online at http://ow.ly/26nUT
Sales & Account Management Trainee
Working at Social Solutions has all the traditional benefits of a vibrant, growing software company plus the opportunity to take part in literally changing the world. Social Solutions and our ETO Software makes it possible for organizations that are working to address some of the world’s most pressing issues (hunger, poverty, child abuse, substance abuse, crime, etc) to do a better job – to have a real impact. What we do at Social Solutions is much greater than simply selling software. We are improving the way in which human services are delivered and funded.
At Social Solutions we are offering 2 unique opportunities for individuals interested in Sales or Account Management as a Career path. We are advertising for 2 Trainees / Interns to join our Inside Sales Team. These individuals will start as Temporary, Part-time employees for a 90 day period. These Trainees will work closely with the Inside Sales and Account management Teams and in the broader scope will support all of Sales & Marketing in our efforts to promote ETO Software in the marketplace.
The Trainee positions will be hourly positions, and will require 20 to 25 hours per week commitment, Monday to Friday during traditional business hours, during the 90 day Temporary period. After 90 days performance will be evaluated and options for continued Part-time, or possible Full-time employment and compensation details will be discussed at that time.
Following are the day-to-day duties and responsibilities handled by our Inside Sales and Account Management personnel. Trainees will be expected to contribute in these types of Sales & Marketing business activities.
Account Management Objectives/Tasks:
- Proactive Support and Education of our clients
- Annual account reviews-For all assigned accounts
- Comprehensive understanding of entire client population
- Identification of key players, establish access and credibility
- Optimization of ETO – what is the client’s perceived value
- Identification of net new programs, sites and services opportunities
- Organize and pursue new opportunities
- Team with local SSI Sales Directors for opportunities greater than 20k in Annual Recurring Revenue
- Handle and process orders from clients (Account feature Adds, new programs/sites)
- Reference responsibility
- Revenue retention/growth across the entire base
- Future Partner support Responsibility
- Assigned to new accounts after contract signing
- First invoice review and payment verification
- Works approximately 150-200 accounts at a time, accounts are dynamic
- Assigned opportunities uncovered by AM in addition to Lead Generation
Inside Sales Objectives/Tasks:
- New Sales Lead Development-Cold Calling Prospects
- Respond to all inbound leads that are below $5M in Annual revenue
- Demo, Propose, Contract Opportunities
- Close deals each Month
- Account Contact Activity for the month, Call Activity
- Account Review Objectives
- Pipeline/Forecast – Commit, Upside in Process
- Client Critical Issue Summary
- Assembling Marketing Campaigns for lead generation
For sales & business development professionals, Social Solutions provides the opportunity to take advantage of the growing concern of government officials, foundation executives, and individual donors for more effective philanthropy. Funders are beginning to move away from allocating financial resources based solely on heartwarming stories, brand recognition, and low overhead expense. Instead, funders are demanding evidence of the results of an organization’s efforts as well as gaining an understanding of an organization’s ability to deliver future results. This requires a performance management system and Social Solutions is the leading provider of performance management software for human service organizations.
As more funds flow to organizations with high-performing characteristics then more organizations will desire to be high-performing which will result in increasing demand for ETO Software. For money motivated, persistent, intelligent sales/business development professionals who are not only looking to be generously compensated for their sales/business development expertise but would also like to contribute to making the world a better place , Social Solutions provides a unique opportunity. Trainees in our Inside Sales / Account Management Internship Program will have the opportunity to interact with highly compensated Sales Directors to determine if this is the Career path they desire!
Please visit www.ETOcareers.com and complete an online application, if interested.
Application Solutions Developer
Social Solutions is looking for an Applications Solutions Developer in our Baltimore Office.
This is a full-time, salaried position; no Agencies or Contractors, please.
Working at Social Solutions has all the traditional benefits of a vibrant, growing software company plus the opportunity to take part in literally changing the world. Social Solutions and our ETO Software makes it possible for organizations that are working to address some of the world’s most pressing issues (hunger, poverty, child abuse, substance abuse, crime, etc) to do a better job – to have a real impact. What we do at Social Solutions is much greater than simply selling software. We are improving the way in which human services are delivered and funded.
Day-to day Duties and Responsibilities of this position include:
- Develop & Maintain a multi-tenant web application hosted in a SaaS environment using C#, Classic ASP,.NET Framework, and SQL Server 2005
- Debug, code and test complex programs using Microsoft Patterns and Practices
- Work well in a SCRUM and Agile Methodology environment
- Ensure best practices procedures and processes are followed, or create them if they do not exist
The Requirements for this position include:
- Bachelor’s degree in Computer Science or related discipline, or equivalent experience
- 4+ years development experience in a Microsoft environment
- Successfully developed and released multiple business critical applications in a Microsoft environment
- Classic ASP , ASP.NET, C#, , and SQL Server 2005
- Experience designing and debugging Crystal/Business Objects reports
- Extensive experience in SQL Server 2005 with stored procedures and triggers.
- Extensive experience programming in an Object-Oriented environment
- Must have experience building dynamic objects (code defined, user defined, formatting, etc.)
- Senior level JavaScript skills, specifically using an AJAX framework
- Knowledge of prototype, jquery, and the Microsoft AJAX library
- Extensive experience in XML
- Experience using interfaces to define contracts between objects (UI)
- Experience with Infragistics Controls (UI)
- Experience building dynamic /interactive WebParts
- Experience writing comprehensive Unit Tests, specifically using NUnit
- Extensive experience in Test Driven Development
- Full Project Lifecycle experience
- Experience working on SaaS Application Development Projects
- Designing and developing comprehensive N-Tier architectures in a business systems environment
- Ability to analyze system requirements
- Effective communication of project progress, requirements, and tasks with technical and non-technical colleagues and management
- Understanding of network infrastructure
- Excellent communication and interpersonal and documentation skills
The Key attributes we will be looking for in this person are:
- Track record of improving system performance and functionality
- Understanding of business process engineering and relationship to systems engineering
- Appreciation for the merits of data-centric versus process-centric solutions
- Mature, positive, enthusiastic, creative, flexible, team player
- Strong initiative and ability to self-direct
- Ability to work on multiple projects
- Strong analytical problem-solving skills
For technical resources, Social Solutions provides an opportunity to work with cutting edge .Net (Dot Net) technology that leverages cloud computing and data federation approaches to improve nonprofit performance and effectiveness.
Please visit www.ETOcareers.com and complete an online application, if interested.
Sales Operations Associate – Baltimore
Sales Operations Associate
Social Solutions is the leading provider of performance management software for human services, connecting efforts to outcomes, people to social services, and service providers and communities to funders. The company’s Efforts to Outcomes (ETO™) software goes beyond case management, enabling public, private, and nonprofit organizations, such as Harlem Children’s Zone, Catholic Charities, United Way, Annie E. Casey Foundation, HUD, and cities such as Boston and Hartford to collaborate, save time, and improve quality and effectiveness.
Social Solutions is seeking a Sales Operations Associate in our Baltimore Office to support the ongoing efforts of the Sales and Marketing teams.
Position Overview:
Support SSI’s Sales & Marketing Teams with lead generation, proposal and contract preparation, and general administrative support, communicating with clients and SSI resources and achieving both client and SSI objectives.
Description:
The Sales Operations Associate is a critical position at Social Solutions. The Sales Operations Associate supports the Sales and Marketing Teams in their ongoing efforts to sell and promote ETO Software®. The position requires a variety of skills including, but not limited to:
- Proposal, contract, RFP and Scope of Work preparation and delivery
- Database management, processing and assigning leads from campaigns, handling in-bound inquiries and forwarding to the appropriate sales resource
- Generate follow-up correspondence in addition to general sales and marketing administrative support
- Keep current on trends in the non-profit industry and learn and understand initiatives in the market to best tap into from a new client perspective
- Communicate with customers / prospects about our programs and events
- Assist the sales team in achieving sales targets
- Train sales staff in the use of database and Sales tools
- Assist in managing customer cycle from contract to implementation
- This position will also compile lead information by identifying agency Executive Directors and their contact information, and maintain a steady and structured approach to email marketing, phone contacts and information gathering to target non-profit organizations
Requirements:
- Bachelors degree from an accredited university, ideally in Marketing or Business Administration preferred, but not required
- Strong communication, client management and problem solving skills
- Strong organization and time management skills as evidenced in the meeting of all deadlines
- Previous experience administratively supporting sales and marketing teams
- Good verbal and written communication skills
- Above average skills with Microsoft Office Suite, including Excel and PowerPoint
- Prior experience working with Requests for Proposals (RFP’s) and Statements of Work (SOW’s)
- Prior experience working with CRM software such as Salesforce.com or NetSuite is preferred
At Social Solutions you’ll be a part of a passionate and growing team that is transforming the way human services are delivered, managed, and improved. Because we understand that our greatest asset is our employees, we take great care to create a work environment that is conducive to achieving our mission.
We offer our employees a comprehensive compensation and benefits package which includes tangible and intangible benefits that extend beyond the typical paycheck, vacation days, and insurance benefits. We invite you to discover why Social Solutions is a great place to work.
***NOTE*** If interested please go to http://www.etocareers.com/, select SOA111 Sales Operations Associate, complete the Application and upload your Resume using the “Big Blue Resume Button” on the Application.
Discriminatory Twist in Networking Sites Puts Recruiters in Peril
Discriminatory Twist in Networking Sites Puts Recruiters in Peril | workforce.com#comments.
I was part of the #LinkedHR 1,000 member Webinar today, and one of the hot topics was “Using Social Media sites for Recruiting, Reference Checks, or Background Checks”. (LinkedIn, Facebook, Twitter, etc.)
The above linked article does a great job of listing some of the dangers Employers may face in the future if their hiring practices are audited.
A comment by “mattonen” at the bottom of the above referenced article provides the following link to the EEOC website specifically dealing with the issue of using Social Networks for Recruiting purposes.
http://www.eeoc.gov/policy/docs/race-color.html
I am currently studying for my PHR certification, and discriminatory hiring practices are a focus and a serious topic in the studies. From the comments of other Recruiters, and some in HR, it appears the Regulators are taking the approach that an Employer will be “guilty until proven innocent” if they are utilizing Social Media Sites for recruiting, reference checking, or “informal” background checks. It is obvious why they are taking this approach, but it is just as obvious that many other methods of recruiting and reference checking can be equally discriminatory. As 1 Recruiter friend stated: “I think people are making too big of a deal out of [Social Media Recruiting] … [there's] no difference between it and a cocktail party.” In other words, if a Recruiter wants to “see” the person before they are presented to a job opportunity, they can check their Facebook Page, or arrange a happy hour!
Most Staffing Companies require job applicants to visit the local Recruiting office for a “mock” interview with a Recruiter. In theory this seems perfectly fine; before working with an applicant you want to make sure they can follow directions and show up on time, prepared for an interview. To follow the Regulators line of thinking, though, this could be a discriminatory hiring practice.
Like many Recruiters, I am hoping that Social Media Sites continue to grow in popularity. There are many benefits for the Jobseeker and the Recruiter. The emphasis for Recruiters, HR Professionals, and Business owners, will be to track all sources of applicants and use Social Media Sites as one part of a balanced and diverse recruiting and hiring strategy.
C#, .Net Developer needed in Baltimore
Social Solutions is the leading provider of performance management software for human services, connecting efforts to outcomes, people to social services, and service providers and communities to funders. The company’s Efforts to Outcomes (ETO™) software goes beyond case management and electronic medical records, enabling public, private, and nonprofit organizations, to collaborate, save time and improve service quality and effectiveness.
We are searching for a Software Developer for our Baltimore (White Marsh/Middle River) Office
Day to Day Duties and Responsibilities will include:
- Develop & Maintain a multi-tenant web application hosted in a SaaS environment using C#, Classic ASP,.NET Framework, and SQL Server 2005
- Design, Develop & Maintain the reporting platform using Webi, Excelcius, Crystal Reports, and the Business Objects Universes
- Debug, code and test complex programs using Microsoft Patterns and Practices
- Work well in a SCRUM and Agile Methodology environment
- Ensure best practices procedures and processes are followed, or create them if they do not exist
Requirements / Qualifications:
- Bachelor’s degree in Computer Science or related discipline, or equivalent experience
- 3+ years development experience in a Microsoft environment
- Successfully developed and released multiple business critical applications in a Microsoft environment
- Classic ASP , ASP.NET, C#, , and SQL Server 2005
- Experience designing and debugging Crystal/Business Objects reports
- Experience in SQL Server 2005 with stored procedures and triggers.
- Experience programming in an Object-Oriented environment
- Must have experience building dynamic objects (code defined, user defined, formatting, etc.)
- JavaScript skills, specifically using an AJAX framework
- Knowledge of prototype, jQuery, and the Microsoft AJAX library
- Experience in XML
- Experience using interfaces to define contracts between objects (UI)
The Developer we are searching for will have demonstrated the following Key attributes in prior work settings:
- Track record of improving system performance and functionality
- Understanding of business process engineering and relationship to systems engineering
- Appreciation for the merits of data-centric versus process-centric solutions
- Mature, positive, enthusiastic, creative, flexible, team player
- Strong initiative and ability to self-direct
- Ability to work on multiple projects
- Strong analytical problem-solving skills
If you possess the above experience and skills, please send a brief cover email and a copy of your resume to:
Resumes@SocialSolutions.com
Director of Federal Sales
Social Solutions is the leading provider of performance management software for human services, connecting efforts to outcomes, people to social services, and service providers and communities to funders. The company’s Efforts to Outcomes (ETO™) software goes beyond case management and electronic medical records, enabling public, private, and nonprofit organizations, such as Harlem Children’s Zone, Catholic Charities, YWCA, United Way, Goodwill, Annie E. Casey Foundation, the Social Service Administration, the US Department of Health and Human Services, the US Department of Housing and Urban Development, Boulder County, and cities such as Boston and Hartford to collaborate, save time and improve service quality and effectiveness. Thousands of service providers, collaboratives, funders, evaluators, and government organizations use our software as they work with over 4 million consumers each day. Their successes have made Social Solutions the leading provider youth, family, workforce, education, housing, HMIS, HPRP, domestic violence, health, and collaborative, community based software.
http://socialsolutions.simplicant.com/job/board
The Director of Federal Sales will be responsible for driving sales opportunities and managing federal government channel partners. You will be working to research, access, educate and create awareness and demand for ETO Software through existing and new Social Solutions partnerships (established by you) targeting initiatives within the following government agencies:
FEMA
HUD
HHS
Military Health Services
USA ID
This position will be held accountable for helping achieve specific direct sales revenue goals as well as perform agreed upon major business objectives designed to further company wide business goals. This position will report to the SVP of Sales and Marketing.
Responsibilities:
Conducting sales presentations and demonstrations for existing and potential customers as well as partners.
Management of the channel relationship with all targeted channel customers and prospects during the sales process. This includes maintaining relationship with contacts within the customer and channel partner, keeping account information up to date in the CRM system, and attendance at all sales and management meetings regarding the customer.
Detailing/presenting product features, operation, support services and outlining the resulting value propositions to customer/partner.
Coordinating the response to RFP/RFI/RFQs.
Developing and updating strategic sales plans to describe the process plan and progress against objectives.
Providing detailed, timely customer feedback and status on progress of strategic sales efforts.
Achievement of an annual quota target that is set based upon corporate criteria combined with business potential of the target area.
Required Skills and Experience:
Previous Sales experience (seeking 5-10 years minimum) for a systems supplier, defense contractor, data network vendor, service provider or network security company including both presentation and hands-on channel/account management responsibilities.
Proven track record of selling and consulting with Federal Government channels and customers in their pursuit of software and database systems.
Previous experience successfully responding to RFIs, RFPs, RFQs to Federal Government customers and/or data service/hosting providers. Excellent communication skills and familiarity with computer tools, such as MS Powerpoint, Excel, MS Word.
At Social Solutions you’ll be a part of a passionate and growing team that is transforming the way human services are delivered, managed, and improved. Because we understand that our greatest asset is our employees, we take great care to create a work environment that is conducive to achieving our mission.
We offer our employees a comprehensive compensation and benefits package which includes tangible and intangible benefits that extend beyond the typical paycheck, vacation days, and insurance benefits. We invite you to discover why Social Solutions is a great place to work.
If interested, please visit our job board:
http://socialsolutions.simplicant.com/job/board
Or send your resume directly to:
Software Implementation Specialist
To view all open jobs at Social Solutions:
http://socialsolutions.simplicant.com/job/board
To Apply please send a brief cover email and resume to: Resumes@SocialSolutions.com
Here is our newest job opening:
Title: ETO Implementation Services and Training Specialist
Reports to: Director of Implementation Services
Minimum Position Requirements:
- Bachelor’s degree or equivalent experience in a related field.
- Non-profit experience preferred.
- The willingness and ability to travel up to 3 days per week anywhere in the United States to connect with customers.
- Strong verbal and written communication skills.
- Strong hardware and software computer skills.
- Exceptional knowledge of all ETO Software™ functions and features. (training provided)
- Strong knowledge of Excel.
- Ability to stand for up to 8 hours per day and sit and use a computer for extended periods of time.
General Position Requirements:
- Demonstrate understanding of and commitment to Social Solutions’ vision of becoming the premier provider of service management software in the country.
- Requires an advanced understanding of ETO software AND how non-profits function.
- Maintain open and professional communications with Social Solutions’ supervisors, colleagues, partners, clients and vendors to ensure maximum customer satisfaction and business efficiency.
- Strong time management skills as evidenced in the meeting of all deadlines.
- Strong knowledge of Excel including advanced tools preferred.
- Knowledge of Live Office a plus.
Specific Position Duties:
- Configure ETO software based on the technical specifications described in the ETO blueprint. Special attention should be paid to reporting and an eye for configuration enhancements that may make reporting or daily use easier for the customer.
- Make product enhancement requests based on common themes.
- Prepare client sites for demonstration to the client (generally on-line meetings), including the ability to get at important reports.
- May interact directly with customers to make post-demonstration configuration changes to the software.
- Conduct both on-line and on-site trainings for end-users of the software (customized to their configuration) as well as customized site administrator trainings for designated staff.
- Will develop front-end queries and reports based on client specifications.
***TO APPLY PLEASE SEND A BRIEF COVER EMAIL AND YOUR RESUME TO: Resumes@SocialSolutions.com
Multiple Job Postings
Multiple Open Positions at Social Solutions!
***FOR ALL POSITIONS, RESUME AND BRIEF COVER EMAIL TO:
DEVELOPER
Social Solutions is seeking an Application Solutions Developer in our Baltimore Office.
Position Overview:
Design, Develop & Maintain a multi-tenant web application hosted in a SaaS environment using C#, Classic ASP, .NET Framework, and SQL Server 2005.
Description:
- Code, test, and debug complex programs using Microsoft Patterns and Practices.
- Evaluate, advise, recommend, and introduce new technologies in support of company objectives.
- Work well in a SCRUM and Agile Methodology environment.
- Contemplate, define, document, communicate, and monitor application software architecture.
- Ensure best practices procedures and processes are followed, or create them if they do not exist.
Requirements:
- Bachelor’s Degree in Computer Science or related discipline, or equivalent experience
- 3+ years development experience in a Microsoft environment
- Successfully designed, developed and released multiple business critical applications in a Microsoft environment
- ASP.NET, C#, Classic ASP, and SQL Server 2005
- Extensive experience in SQL Server 2005 with stored procedures and triggers
- Experience programming in an Object-Oriented environment
- Experience with Crystal Reports
- Full Project Lifecycle experience
- Excellent communication and interpersonal and documentation skills
- Mature, positive, enthusiastic, creative, flexible, team player
***FOR ALL POSITIONS, RESUME AND BRIEF COVER EMAIL TO:
SOFTWARE IMPLEMENTATION
Social Solutions is seeking an Engagement Manager in our Baltimore Office to lead software implementation projects for customers.
Position Overview:
Manage the complete delivery lifecycle of the software implementation project, communicating with clients and SSI resources and achieving both client and SSI objectives.
Description:
The Engagement Manager is a critical position at Social Solutions, and requires a variety of skills including, but not limited to:
- The ability to deal with people and personality types and adapt accordingly;
- The ability to analyze large amounts of data and quickly drill into details pertinent to an implementation without losing focus on the bigger picture of the implementation;
- The ability to synthesize large amounts of data about a particular organization and the programs it runs, and to clearly write documents that articulate that understanding;
- The ability to prepare customers for a project that will require accountability on both sides and the willingness to have difficult conversations with customers to ensure the project stays on track;
- The ability to sense when there is a “red flag” in the relationship or project and to inform supervisors accordingly.
- The Engagement Manager oversees all elements of the implementation including financial management of resources and the overall timeline of the project.
Requirements:
- BS or BA degree from an accredited university, ideally in Computer Science and/ or Business Administration preferred, but not required.
- Formal project management education and / or PMP certification desirable.
- Strong communication, client management and problem solving skills.
- Knowledge of data conversion approaches and data quality standards.
- Strong time management skills as evidenced in the meeting of all deadlines.
- The willingness and ability to travel up to 3 days per week anywhere in the United States and Canada to connect with customers.
***FOR ALL POSITIONS, RESUME AND BRIEF COVER EMAIL TO:
CUSTOMER SUPPORT
Social Solutions is seeking a Customer Support Associate in our Baltimore Office.
Position Overview:
Provide thorough, friendly, technical and non-technical support to non-profit organizations across the country via email, phone and web.
Description:
- Build and maintain solid customer relationships by providing superior customer support via email and telephone
- Respond to customer questions and concerns with speed and professionalism
- Troubleshoot Software defects; create and log bug reports into our bug tracking system
- Act as a customer advocate
- Assist the Training Department, and the Development Team
- Work collaboratively to build and maintain productive working relationships with Customer Support team members and across other departments
- Assist in creating and developing current documentation
Requirements:
- Understanding of I.T. and Accounting.
- Strong initiative and ability to self-direct.
- Strong analytical problem-solving skills.
- Ability to work on multiple projects.
- 1 to 3 years Customer Support experience preferred.
***FOR ALL POSITIONS, RESUME AND BRIEF COVER EMAIL TO:
BUSINESS ANALYST
Social Solutions is seeking a Business Analyst II in our Baltimore Office.
Position Overview:
The Business Analyst II will work with the Product Management team to determine the ETO Software product roadmap, and will perform a variety of tasks.
Description:
- Reviews, analyzes, and evaluates business systems and user needs.
- Documents requirements, defines scope and objectives, and formulates systems to parallel overall business strategies.
- May require an Associate’s Degree in a related area and 2-4 years of experience in the field or in a related area.
- Familiar with relational database concepts, and client-server concepts.
- Relies on experience and judgment to plan and accomplish goals.
Requirements:
- Understanding of I.T. and Accounting.
- Work well under general supervision.
- A certain degree of creativity and latitude is required.
- Mature, positive, enthusiastic, creative, flexible, team player.
- Strong initiative and ability to self-direct.
- Ability to work on multiple projects.
- Strong analytical problem-solving skills.
***FOR ALL POSITIONS, RESUME AND BRIEF COVER EMAIL TO:
REGIONAL SOFTWARE SALES
Social Solutions is the leading provider of performance management software for human services organizations. Named “Maryland Technology Company of the Year 2006,” Social Solutions enables human services organizations to increase accountability and performance management through its patent pending Efforts to Outcomes (ETO) Software.
Chicago, IL
Boston, MA
DC / Federal Government Focus
San Francisco, CA
Toronto, Ontario, Canada
We are searching for Regional Sales Representatives to add to our National Sales Team.
Responsibilities:
- Sell ETO Software to human service agencies within a particular region for use of project based initiatives and/or long-term strategic investments in their infrastructure
- Manage the entire sales cycle, including partnership development and maintenance, and referral development and maintenance
- Develop leads through networking in professional organizations, attending conference, and community involvement
- Become a Subject Matter Expert on the ETO Software (Training Provided)
Requirements:
- Bachelors Degree required.
- Demonstrated 5+ years of sales experience, including selling SaaS in recent years.
- Ability to work successfully in a team environment; Team Leadership skills strongly considered.
- Exceptional communication and public speaking skills.
- Demonstrated Sales / Client Pipeline management and a history of goal achievement.
- Knowledge of, or experience working in, the Non-Profit / Human Services sector preferred.
- Technological acumen and understanding of relational database structure or CRM applications.
- Utilize existing network within human services sector for immediate development.
- Willingness to travel – up to 25%.
- Ability to work from Virtual Home Office.
Compensation:
Base salary commensurate with experience plus commission, plus bonus opportunity
***FOR ALL POSITIONS, RESUME AND BRIEF COVER EMAIL TO:
****YOU CAN ALSO APPLY ONLINE FOR ANY POSITION:
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Recent
- Internships
- CFO Chief Financial Officer
- Sales & Account Management Trainee
- Application Solutions Developer
- Sales Operations Associate – Baltimore
- Discriminatory Twist in Networking Sites Puts Recruiters in Peril
- C#, .Net Developer needed in Baltimore
- Director of Federal Sales
- Software Implementation Specialist
- Multiple Job Postings
- Web Developer
- Engagement Manager
-
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